Shipping Policy
Thank you for shopping at OX PowerSports Hub (“we”, “us”, “our”). This Shipping Policy explains how and when orders are shipped from our Website, what to expect during delivery, and how to track your order.
By placing an order with us at https://oxspowersportshub.com/ (“Website”), you agree to the terms described in this policy.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a confirmation email once your order is placed and another notification when your order has shipped.
2. Shipping Methods & Delivery Timeframes
Domestic Shipping (Within the United States)
We offer standard and expedited shipping options:
Standard Shipping
Delivery in 3–7 business days
Tracking provided
Expedited Shipping
Delivery in 1–3 business days
Additional charges may apply
Tracking provided
Please note: delivery times are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.
International Shipping
We ship orders internationally to select countries.
Shipping cost and delivery timeframe vary by destination.
International deliveries typically take 7–21 business days.
Any customs or import duties are the responsibility of the recipient.
3. Shipping Costs
Shipping charges are calculated at checkout based on:
Shipping method selected
Weight and dimensions of items
Delivery address
Any applicable taxes, duties, or customs fees are not included and may be charged upon delivery.
4. Order Tracking
Once your order is shipped, you will receive:
A shipment confirmation email
A tracking number
You can use this tracking number to follow your order’s progress through the carrier’s website.
5. Shipping Restrictions
Certain heavy or oversized powersports products may require special freight or curbside delivery.
Some products may not be eligible for international shipping.
PO Boxes and APO/FPO addresses may have limitations; certain carriers do not deliver to these locations.
If we are unable to fulfill your order due to shipping restrictions, we will contact you promptly with options.
6. Delays & Lost Packages
While we strive to deliver within estimated timeframes, delays can occur due to carrier issues, weather, customs, or other disruptions.
If your tracking shows delays or your package is lost, contact us at [Insert Support Email] with your order number — we’ll assist you in working with the carrier.
7. Damaged or Incorrect Shipments
Please inspect your order upon delivery. If your shipment arrives damaged or incorrect:
Take photos of the damage or incorrect items.
Contact our support team within 48 hours at:
Email: info@oxspowersportshub.
com
Address: 207 Festival Blvd – Al Kheeran – Dubai Festival City – United Arab Emirates
Phone: +971 58 198 4496
We will guide you through the return or replacement process.
8. Returns & Exchanges
Shipping damage or errors are handled under our Return Policy. For general returns and exchanges not related to damage, please refer to our Return & Refund Policy.
9. Contact Us
If you have questions about your shipment or need assistance, reach out to us:
Email: info@oxspowersportshub.
Address: 207 Festival Blvd – Al Kheeran – Dubai Festival City – United Arab Emirates
Phone: +971 58 198 4496